Privacy Policy: At www.andeli.lk, we respect your privacy and are committed to protecting your personal data. This includes both personal and non-personal information such as your name, contact info, IP address, and browser details. We use this data for order fulfillment, customer service, marketing (with consent), and legal compliance. We do not sell your data and only share it with essential service providers or legal authorities when required.

Delivery Policy: We deliver island-wide across Sri Lanka via trusted courier partners. Delivery is available Monday to Saturday, excluding Sundays and Mercantile Holidays. Standard delivery time is 3–5 working days. Tracking details are provided upon shipment. In case of delays, we will notify you promptly.

Refund & Return Policy: Returns must be initiated within 7 calendar days of delivery. Non-returnable items include perishable goods and opened personal care products unless damaged or incorrect. Refunds are processed within 5–7 business days to your original payment method. For COD orders, refunds will be issued via bank transfer or store credit. Contact us at [email protected], or call 071 694 5547 for assistance.

Security & Tracking: We take steps to protect your data but cannot guarantee absolute security. Cookies help us improve user experience; you may disable them via your browser. Our site is not intended for users under 13. If such data is found, we will delete it immediately.

Policy Updates: This policy may change from time to time. Updates will be posted on this page, and continued use of our services implies acceptance of those changes.